Privacy Policy

1. INTRODUCTION

V4Labs ("we," "us," "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian data protection laws.

Contact Information: services@v4labs.tech

2. INFORMATION WE COLLECT

We may collect the following categories of information:

• Personal Information (e.g., name, email, phone, billing info)
• Technical Information (e.g., IP, device/browser details, usage data)
• Information from Third Parties (e.g., payment processors, integrations)

3. HOW WE USE YOUR INFORMATION

• Delivering our services and technical support
• Processing payments and managing accounts
• Communicating about projects and updates
• Compliance with legal and regulatory obligations
• Improving services and client experience

4. INFORMATION SHARING AND DISCLOSURE

We only share data with trusted service providers, legal authorities when required, and in case of business transfers. Strict safeguards are applied to all disclosures.

5. DATA SECURITY AND PROTECTION

We implement encryption, multi-factor authentication, secure development practices, and periodic security reviews. Data is retained only as long as necessary and securely deleted afterwards.

6. YOUR RIGHTS UNDER DPDP ACT

• Right to Information
• Right to Correction
• Right to Erasure
• Right to Data Portability
• Right to Grievance Redressal

To exercise your rights, email us at services@v4labs.tech.

7. DATA TRANSFERS

Any international data transfers will follow strict safeguards and comply fully with DPDP Act requirements.

8. COMPLIANCE AND LEGAL BASIS

Data is processed based on consent, contract performance, legal obligations, or legitimate business interests. We comply with DPDP Act, IT Act 2000, and global best practices.

9. COOKIES AND TRACKING

Our website uses cookies for functionality, analytics, and security. You can control cookie preferences via browser settings.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be communicated via email or our website.

11. GRIEVANCE REDRESSAL

For complaints, contact our Grievance Officer at services@v4labs.tech. We will respond within 7 business days and resolve issues within 30 days.